SignageDockCancellation and refunds
Last updated: October 19, 2026
In short: you can cancel at any time and you won't be charged again. Your screens keep playing until the end of the period you've already paid for. We don't refund partial months, but we always refund charges made by mistake.
Free trial
Your first SignageDock subscription starts with a 14-day free trial. A card is needed to start the trial, but it isn't charged until the trial ends. If you cancel before the trial ends, you pay nothing.
How billing works
SignageDock is billed monthly, in advance, for the number of display licenses on your subscription. Payments are processed by Stripe.
How to cancel
An administrator of your account can cancel at any time: in SignageDock, open Settings, then Manage billing under Subscription, and choose Cancel subscription. You can also email us and we'll cancel it for you.
- Cancelling stops all future charges.
- Your screens keep playing until the end of the billing period you've already paid for. You can change your mind and keep the subscription until then.
- When the subscription ends, your screens stop showing your content. We keep your layouts and media for 30 days in case you come back, and then delete your media.
Changing the number of displays
- Adding displays: you're charged right away for the rest of the current billing period, in proportion to the days left.
- Removing displays: the unused time is credited to your account and taken off your next invoices. It isn't refunded to your card.
- During the free trial, changing the number of displays doesn't charge anything; the new number applies when the trial ends.
Refunds
Because you can cancel at any time, monthly charges are not refunded, including for partial months and for displays you didn't use. There are two exceptions:
- Charges made by mistake, such as a duplicate charge or a charge after you cancelled, are refunded in full.
- Problems on our side: if something on our side kept SignageDock from working for you, contact us within 30 days and we'll make it right with a credit or a refund.
Refunds go back to the card that was charged. Your bank usually shows them within 5 to 10 business days.
Failed payments
If a payment fails, your screens keep playing for 14 days while you update your card under Manage billing. After that, they show a "paused" message until the payment goes through. Your layouts and media are kept.
Contact
Questions about a charge? Email support@pesystemsllc.com or call or text +1 (248) 231-4086.